Customer services are of prime importance in the present day world of consumerism. In any field we find that services to the customers is given good importance for the companies goodwill. That is why we find that all companies have come up with a novel idea of setting up a new department called ‘Customer Services Department’. This department has been given the responsibility to look after the grievances of the customer’s queries and difficulties faced.
Same way this expectation can come from the hardcore air travelers. Right from purchasing the tickets till the end of the journey, there is a trace of expectations by the customer from the concerned airlines. Airlines officials’ customer friendly attitude leaves a deep marking upon the mind of the regular travelers. The travelers will automatically stick to the same airlines if the customer services are found full of warmth and gaiety.
In Cochin International Airport, we find that there are various facilities provided to the customers prior to departure and to customers on arrival at the airport. The airlines, which operate regularly from Cochin International Airport, are always on the objective to provide customer’s satisfaction. They are always on the way to provide qualitative customer services to the passengers traveling by that particular. As the world is competitive on every aspect, especially the airfare factor, customers expect the quality services from each airline officials. Here the customer services emphasized are not only on the public sector airlines of our country or other countries of the world, it is also expected from the private run airlines also. Even in some cases even if the fare to the same destinations of the country and also to the destinations of the overseas vary, if the customer services are of top quality, then the customers might ignore the higher airfare factor.
In Cochin International Airport, there are varies ways customer services are rendered to the passengers. On arrival the passengers are provided services by the individual airlines staff.
Some of these are stated below:
- Free Baggage Trolleys
- Voluntary services rendered to the old, handicapped and physically deformed passengers traveled by that airline
- Information desk for the tourists
- Public Call Office
- Duty Free Shopping Areas
- Public Call Office
- Cooled Water Facilities
- Free Medical Checkup for the passengers
- Currency exchange facilities
- Arrangement for transportation facilities
That is why we find that in Cochin International Airport, the airlines staff along with CIA authorities are always lending their helping hand to alleviate the customers sufferings in case of cancellation of flights, late arrival, departure of flights and even if the flights be in the midst of natural disaster and loss of baggage in other airports, airport authorities are always at the disposal of the passengers who have been badly inconvenienced.
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